---
title: "Frequently Asked Questions List"
description: "List of frequently asked questions"
source_url: "https://www.sealsubscriptions.com/articles/frequently-asked-questions-list"
---

# List of frequently asked questions

[Where can I edit the email notification template?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-edit-the-email-notification-template-1x)

[Is it possible to create a bundle with subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/is-it-possible-to-create-a-bundle-with-subscriptions-2h)

[Where can the customer cancel the subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-the-customer-cancel-the-subscription-5g)

[Where can I cancel the the customer's subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-cancel-the-the-customers-subscription-5h)

[Does the app automatically charge my customers?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/does-the-app-automatically-charge-my-customers-5i)

[Where can customers see their subscriptions? (Customer portal)](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-customers-see-their-subscriptions-customer-portal-5j)

[Can the customers edit their subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-the-customers-edit-their-subscriptions-5k)

[Which payment gateways does your app support?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/which-payment-gateways-does-your-app-support-5l)

[Can I give my customers a subscription discount?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-give-my-customers-a-subscription-discount-5m)

[What is a subscription rule?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-is-a-subscription-rule-5n)

[How can I edit the customer portal?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-edit-the-customer-portal-5o)

[Where can I edit the customer's subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-edit-the-customers-subscription-5p)

[We want to offer a monthly subscription for one product. Is that possible without having the subscription widget on every product on our website?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/we-want-to-offer-a-monthly-subscription-for-one-product-is-that-possible-without-having-the-subscription-widget-on-every-product-on-our-website-5q)

[Can I display subscription widgets on third party websites (outside Shopify shop)?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-display-subscription-widgets-on-third-party-websites-outside-shopify-shop-5r)

[How can customers who don't register view their subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-customers-who-dont-register-view-their-subscription-5s)

[Can the customers change the products in their subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-the-customers-change-the-products-in-their-subscription-5t)

[It says that the premium plan can have up to 1100 subscriptions. Does this mean up to 1000 customers who have subscribed, or up to 1000 products set up in subscriptions/rules that I've set up in my shop?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/it-says-that-the-premium-plan-can-have-up-to-1100-subscriptions-does-this-mean-up-to-1000-customers-who-have-subscribed-or-up-to-1000-products-set-up-in-subscriptionsrules-that-ive-set-up-in-my-shop-5u)

[What is the cost/price of the Seal Subscriptions app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-is-the-costprice-of-the-seal-subscriptions-app-5v)

[Can I give my customers free shipping on their subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-give-my-customers-free-shipping-on-their-subscriptions-5w)

[How does the Seal Subscriptions app calculate tax for my products?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-does-the-seal-subscriptions-app-calculate-tax-for-my-products-5x)

[How do I remove the app from my theme?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-remove-the-app-from-my-theme-5y)

[Can I change my existing recurring invoice subscriptions to auto-charging subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-change-my-existing-recurring-invoice-subscriptions-to-autocharging-subscriptions-6b)

[Where can I edit the subscription policy?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-edit-the-subscription-policy-6c)

[How do I remove the "one-time purchase" option from my auto-charging widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-remove-the-onetime-purchase-option-from-my-autocharging-widget-6d)

[Why is the delivery cost of auto-charging subscriptions charged separately from the rest of the cart?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/why-is-the-delivery-cost-of-autocharging-subscriptions-charged-separately-from-the-rest-of-the-cart-6e)

[Seal Subscriptions app takes a while to load. What can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/seal-subscriptions-app-takes-a-while-to-load-what-can-i-do-6f)

[Where can I change/translate the contents of the email which is sent to the customer when they want to change their payment method?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-changetranslate-the-contents-of-the-email-which-is-sent-to-the-customer-when-they-want-to-change-their-payment-method-6g)

[Can I use local delivery and local pickup with auto-charging subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-use-local-delivery-and-local-pickup-with-autocharging-subscriptions-6h)

[How does the Seal Subscriptions app calculate shipping cost?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-does-the-seal-subscriptions-app-calculate-shipping-cost-6i)

[How will I know when a subscription order has been paid for so I can fulfill it and send it to the customer?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-will-i-know-when-a-subscription-order-has-been-paid-for-so-i-can-fulfill-it-and-send-it-to-the-customer-6j)

[Can the customers apply a discount code on orders with a recurring invoice subscription product?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-the-customers-apply-a-discount-code-on-orders-with-a-recurring-invoice-subscription-product-6k)

[How can I find customers with an active auto-charging subscription in my shop?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-find-customers-with-an-active-autocharging-subscription-in-my-shop-6l)

[How do I create a discount code which can be used on auto-charging subscription orders?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-create-a-discount-code-which-can-be-used-on-autocharging-subscription-orders-6m)

[How can I migrate auto-charging subscriptions from another app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-migrate-autocharging-subscriptions-from-another-app-6o)

[Can I translate the subscription widgets for my multi language store?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-translate-the-subscription-widgets-for-my-multi-language-store-6p)

[How will the subscriptions handle product price changes?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-will-the-subscriptions-handle-product-price-changes-6q)

[What can I do to make sure that the recurring invoice emails are being delivered?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-can-i-do-to-make-sure-that-the-recurring-invoice-emails-are-being-delivered-6r)

[I can't open app settings. What can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-cant-open-app-settings-what-can-i-do-6s)

[How do I set up Shopify Payments?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-set-up-shopify-payments-6t)

[How do I know if I can use auto-charging feature?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-know-if-i-can-use-autocharging-feature-6u)

[Can I charge my subscribers on a specific day?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-charge-my-subscribers-on-a-specific-day-6v)

[How does the recurring invoice mode work?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-does-the-recurring-invoice-mode-work-6w)

[Why is only one shipping option showing up for my auto-charging subscription products?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/why-is-only-one-shipping-option-showing-up-for-my-autocharging-subscription-products-6x)

[Can I tag customers with active and inactive subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-tag-customers-with-active-and-inactive-subscriptions-6y)

[What will happen with my subscriptions when the product goes out of stock?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-will-happen-with-my-subscriptions-when-the-product-goes-out-of-stock-70)

[How do I pause a subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-pause-a-subscription-71)

[I want to send the recurring invoice email reminders on 25th every month. How can I do this?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-want-to-send-the-recurring-invoice-email-reminders-on-25th-every-month-how-can-i-do-this-72)

[How do I configure a flow in Klaviyo?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-configure-a-flow-in-klaviyo-73)

[How to delete a subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-delete-a-subscription-74)

[Do my customers need an account in my shop to see their subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/do-my-customers-need-an-account-in-my-shop-to-see-their-subscriptions-75)

[My customers can't add or edit the products in subscriptions. How do I resolve this?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-customers-cant-add-or-edit-the-products-in-subscriptions-how-do-i-resolve-this-76)

[Where can I see the tracking data in Google Analytics?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-see-the-tracking-data-in-google-analytics-77)

[How do we preview the notifications our customers will receive?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-we-preview-the-notifications-our-customers-will-receive-78)

[Where do I see scheduled prepaid orders?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-do-i-see-scheduled-prepaid-orders-79)

[How can I test subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-test-subscriptions-7a)

[How can I show the widgets only in my new unpublished theme?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-show-the-widgets-only-in-my-new-unpublished-theme-7b)

[From which domain are the emails sent to my customers?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/from-which-domain-are-the-emails-sent-to-my-customers-7c)

[Can I create gift subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-create-gift-subscriptions-7e)

[How can I give my subscribers the first order for free (free trial) and then automatically charge them the full price for the second order?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-give-my-subscribers-the-first-order-for-free-free-trial-and-then-automatically-charge-them-the-full-price-for-the-second-order-7g)

[Do you have an API?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/do-you-have-an-api-7h)

[How does the app work?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-does-the-app-work-7i)

[How do I reschedule the billing attempt?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-reschedule-the-billing-attempt-7j)

[Can I use Klarna payments to process auto-charging subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-use-klarna-payments-to-process-autocharging-subscriptions-7l)

[Can I use Stripe for auto-charging subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-use-stripe-for-autocharging-subscriptions-7m)

[Some of my subscriptions can't get renewed. The error that shows up is "Payment provider is not enabled on the shop." Why is this happening?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/some-of-my-subscriptions-cant-get-renewed-the-error-that-shows-up-is-payment-provider-is-not-enabled-on-the-shop-why-is-this-happening-7n)

[Where can I change the "Subscription shipping" text?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-change-the-subscription-shipping-text-7o)

[Can I set the subscription option as option, selected by default in auto-charging widgets?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-set-the-subscription-option-as-option-selected-by-default-in-autocharging-widgets-7p)

[Can I delete a subscription rule and keep my subscriptions active?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-delete-a-subscription-rule-and-keep-my-subscriptions-active-7q)

[My subscription widgets are not showing in my shop. What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-subscription-widgets-are-not-showing-in-my-shop-what-to-do-7s)

[How to create a subscription rule?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-create-a-subscription-rule-7t)

[How to create a pre-paid subscription rule?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-create-a-prepaid-subscription-rule-7u)

[How to add subscription products to my custom page?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-add-subscription-products-to-my-custom-page-7w)

[I created a delivery profile, but customers can't select any shipping rate. Why is this happening?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-created-a-delivery-profile-but-customers-cant-select-any-shipping-rate-why-is-this-happening-7x)

[Where do I enter customer's credit card info, to create a subscription for them over the phone?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-do-i-enter-customers-credit-card-info-to-create-a-subscription-for-them-over-the-phone-7y)

[Can I lower the retail price for a short time but keep the subscription applicable only to the original price?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-lower-the-retail-price-for-a-short-time-but-keep-the-subscription-applicable-only-to-the-original-price-80)

[How to change the renewal date of the subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-change-the-renewal-date-of-the-subscription-81)

[Is there a way the customer can choose the delivery date and time slot?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/is-there-a-way-the-customer-can-choose-the-delivery-date-and-time-slot-82)

[A customer can't login to their account in the shop. What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/a-customer-cant-login-to-their-account-in-the-shop-what-to-do-83)

[I changed SKU codes in my shop, but my subscriptions still have the old SKU. What can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-changed-sku-codes-in-my-shop-but-my-subscriptions-still-have-the-old-sku-what-can-i-do-84)

[I changed my product price, but the widget still shows the old price. What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-changed-my-product-price-but-the-widget-still-shows-the-old-price-what-to-do-85)

[I want to charge customers when the renewal time comes, not when they place an initial order. How do I do this?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-want-to-charge-customers-when-the-renewal-time-comes-not-when-they-place-an-initial-order-how-do-i-do-this-87)

[Can I create a delivery profile where for a specific city, not just per state/province?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-create-a-delivery-profile-where-for-a-specific-city-not-just-per-stateprovince-88)

[How can I test the app in non published theme, so that it won't show up in my live theme?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-test-the-app-in-non-published-theme-so-that-it-wont-show-up-in-my-live-theme-89)

[Can the customer update their credit card details?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-the-customer-update-their-credit-card-details-8a)

[How can I give customers a higher discount when they buy more products?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-give-customers-a-higher-discount-when-they-buy-more-products-8b)

[How can I lock specific content in my shop and only allow my subscribers to view it?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-lock-specific-content-in-my-shop-and-only-allow-my-subscribers-to-view-it-8c)

[Can I show both auto-charging and recurring invoice widgets on the same product?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-show-both-autocharging-and-recurring-invoice-widgets-on-the-same-product-8e)

[Where can I change the text that shows next to subscription policy checkbox in the checkout?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-change-the-text-that-shows-next-to-subscription-policy-checkbox-in-the-checkout-8f)

[When I try to add the product to the cart, it says "Variant can only be purchased with a selling plan." What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/when-i-try-to-add-the-product-to-the-cart-it-says-variant-can-only-be-purchased-with-a-selling-plan-what-to-do-8g)

[How to create a discount code for active subscribers?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-create-a-discount-code-for-active-subscribers-8h)

[How can I create a subscription box where products are being changed each month?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-create-a-subscription-box-where-products-are-being-changed-each-month-8i)

[Can I give my subscribers a 10% discount for first few orders and then charge them full price?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-give-my-subscribers-a-10-discount-for-first-few-orders-and-then-charge-them-full-price-8m)

[Where can the customer change their address?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-the-customer-change-their-address-8n)

[Where can I control which option will be selected by default in auto-charging widgets?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-control-which-option-will-be-selected-by-default-in-autocharging-widgets-8p)

[I can't see any subscription events in Klaviyo](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-cant-see-any-subscription-events-in-klaviyo-8q)

[My customers are not being charged automatically. What can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-customers-are-not-being-charged-automatically-what-can-i-do-8r)

[Some items in my auto-charging subscriptions were charged tax and others aren't. Why?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/some-items-in-my-autocharging-subscriptions-were-charged-tax-and-others-arent-why-8s)

[Can I offer a subscription box functionality with your app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-offer-a-subscription-box-functionality-with-your-app-8t)

[Can I move subscribers from one Shopify shop to another Shopify shop?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-move-subscribers-from-one-shopify-shop-to-another-shopify-shop-8u)

[How can I preview the subscription widgets in a duplicate theme in order to test it before going live?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-preview-the-subscription-widgets-in-a-duplicate-theme-in-order-to-test-it-before-going-live-8w)

[When I try to save the delivery profiles I get an error message "Additional profiles cannot be created due to legacy compatibility mode being enabled." What can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/when-i-try-to-save-the-delivery-profiles-i-get-an-error-message-additional-profiles-cannot-be-created-due-to-legacy-compatibility-mode-being-enabled-what-can-i-do-8y)

[How can we get subscriptions data for orders via API?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-we-get-subscriptions-data-for-orders-via-api-8z)

[What happens an auto-charging payment fails?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-happens-an-autocharging-payment-fails-91)

[Will I see the order in my shop when the subscription is renewed?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/will-i-see-the-order-in-my-shop-when-the-subscription-is-renewed-92)

[I want to change a text in the checkout. How do I do this?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-want-to-change-a-text-in-the-checkout-how-do-i-do-this-93)

[Can the app work with multiple currencies in the same shop?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-the-app-work-with-multiple-currencies-in-the-same-shop-94)

[How can I give my subscribers (members) a discount on all products in my shop? Like a membership model with a storewide discount.](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-give-my-subscribers-members-a-discount-on-all-products-in-my-shop-like-a-membership-model-with-a-storewide-discount-95)

[When customers click on "Manage Subscriptions" link, they get an error and see a 404 page. What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/when-customers-click-on-manage-subscriptions-link-they-get-an-error-and-see-a-404-page-what-to-do-96)

[Can I require my customers to create an account when they are placing an initial order in my shop?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-require-my-customers-to-create-an-account-when-they-are-placing-an-initial-order-in-my-shop-97)

[Can I give customers a free gift for a specific renewal?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-give-customers-a-free-gift-for-a-specific-renewal-98)

[How can I reorder (change the order) the subscription options in the subscription widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-reorder-change-the-order-the-subscription-options-in-the-subscription-widget-99)

[Does your app work with PageFly?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/does-your-app-work-with-pagefly-9a)

[Where can I find a theme preview URL?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-find-a-theme-preview-url-9b)

[Where can I find the storefront password?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-find-the-storefront-password-9c)

[Do subscriptions work with digital products?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/do-subscriptions-work-with-digital-products-9e)

[How do I upload digital products?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-upload-digital-products-9f)

[How can I verify if customers are receiving emails?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-verify-if-customers-are-receiving-emails-9g)

[Do you offer an affiliate program?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/do-you-offer-an-affiliate-program-9h)

[Does Shopify have its own subscription app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/does-shopify-have-its-own-subscription-app-9i)

[Can I have subscriptions on Shopify?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-have-subscriptions-on-shopify-9j)

[Customer is trying to buy two different subscriptions and Shopify Checkout is charging them shipping for each item separately. Why is that?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/customer-is-trying-to-buy-two-different-subscriptions-and-shopify-checkout-is-charging-them-shipping-for-each-item-separately-why-is-that-9k)

[Items in my recurring invoice subscription weren't charged tax. How can I resolve this?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/items-in-my-recurring-invoice-subscription-weren39t-charged-tax-how-can-i-resolve-this-9w)

[I want to remove a product from my store that is featured in my subscription rules. How will this affect my subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-want-to-remove-a-product-from-my-store-that-is-featured-in-my-subscription-rules-how-will-this-affect-my-subscriptions-9y)

[My subscription products are out of stock. What can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-subscription-products-are-out-of-stock-what-can-i-do-9z)

[I don't wish to charge and deliver the subscription on the initial purchase.](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-dont-wish-to-charge-and-deliver-the-subscription-on-the-initial-purchase-a0)

[Can the app be used for paying in installments?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-the-app-be-used-for-paying-in-installments-a1)

[How do I change the subscription discount after a certain number of renewals?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-change-the-subscription-discount-after-a-certain-number-of-renewals-a2)

[How to set up all of your subscriptions to start renewing on a certain date?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-set-up-all-of-your-subscriptions-to-start-renewing-on-a-certain-date-a3)

[How do I uninstall the app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-uninstall-the-app-a4)

[How can I customize the widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-customize-the-widget-a5)

[How do I change a normal one-time order to a subscription order?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-change-a-normal-onetime-order-to-a-subscription-order-a6)

[What are cutoff days?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-are-cutoff-days-a7)

[How do I configure a segment in Klaviyo that targets my customers with an active subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-configure-a-segment-in-klaviyo-that-targets-my-customers-with-an-active-subscription-a8)

[How do I configure a segment in Klaviyo that excludes my customers with an active subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-configure-a-segment-in-klaviyo-that-excludes-my-customers-with-an-active-subscription-a9)

[My subscription renewals fail with error message "Customer action required" what can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-subscription-renewals-fail-with-error-message-customer-action-required-what-can-i-do-aa)

[I set up a 14 day free trial system with automated interval change, but Shopify Checkout still shows that the subscription will be renewed every 14 days.](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-set-up-a-14-day-free-trial-system-with-automated-interval-change-but-shopify-checkout-still-shows-that-the-subscription-will-be-renewed-every-14-days-ab)

[Do you support Mollie iDEAL payments?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/do-you-support-mollie-ideal-payments-ac)

[Can I migrate my Seal Subscription subscribers to a new store?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-migrate-my-seal-subscription-subscribers-to-a-new-store-ad)

[How to add a link to the legacy customer portal in the New Customer account pages](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-add-a-link-to-the-legacy-customer-portal-in-the-new-customer-account-pages-ae)

[Subscription renewals are creating orders without any product ID or variant ID values. What is going on?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/subscription-renewals-are-creating-orders-without-any-product-id-or-variant-id-values-what-is-going-on-af)

[Can I use Mondial Relay points in the Seal Subscriptions app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-use-mondial-relay-points-in-the-seal-subscriptions-app-ag)

[How do I import subscriptions without a shipping address?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-import-subscriptions-without-a-shipping-address-ah)

[I have a delivery customization app set up and when customers are buying subscription products, no shipping options are showing up in Shopify Checkout. Why is that happening?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-have-a-delivery-customization-app-set-up-and-when-customers-are-buying-subscription-products-no-shipping-options-are-showing-up-in-shopify-checkout-why-is-that-happening-ai)

[I am using Shopify Markets and the Seal widget shows the wrong price for some countries. What can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-am-using-shopify-markets-and-the-seal-widget-shows-the-wrong-price-for-some-countries-what-can-i-do-aj)

[A billing attempt has failed with error message of "No inventory location found or enabled" what to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/a-billing-attempt-has-failed-with-error-message-of-no-inventory-location-found-or-enabled-what-to-do-ak)

[How to start using the auto-charging functionality?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-start-using-the-autocharging-functionality-al)

[I can't add more than 31 selling plans to a subscription rule, why is that?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-can39t-add-more-than-31-selling-plans-to-a-subscription-rule-why-is-that-am)

[I have migrated subscriptions from Stripe into Seal, but charges are still processed in Stripe. Why?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-have-migrated-subscriptions-from-stripe-into-seal-but-charges-are-still-processed-in-stripe-why-an)

[Why were product swaps not applied on prepaid subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/why-were-product-swaps-not-applied-on-prepaid-subscriptions-ao)

[Prices in subscription widget don't show the correct value when I switch the currency. What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/prices-in-subscription-widget-dont-show-the-correct-value-when-i-switch-the-currency-what-to-do-aq)

["Cannot ship to this address" or "No shipping available".](https://www.sealsubscriptions.com/articles/frequently-asked-questions/cannot-ship-to-this-address-or-no-shipping-available-ar)

[How can I know in order confirmation email if the order is a subscription order or not?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-know-in-order-confirmation-email-if-the-order-is-a-subscription-order-or-not-as)

[My subscriptions list page (/a/subscriptions) shows as a blank page. How do I resolve this?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-subscriptions-list-page-asubscriptions-shows-as-a-blank-page-how-do-i-resolve-this-at)

[How do I downgrade to a lesser plan on your app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-downgrade-to-a-lesser-plan-on-your-app-au)

[How do I edit the text that appears in checkout?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-edit-the-text-that-appears-in-checkout-av)

[Can my customers change their subscription interval?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-my-customers-change-their-subscription-interval-ax)

[Can I get a refund?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-get-a-refund-ay)

[I can't delete a customer from my shop. Shopfiy says it has an existing subscription.](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-can39t-delete-a-customer-from-my-shop-shopfiy-says-it-has-an-existing-subscription-az)

[How can I edit the subscription details page?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-edit-the-subscription-details-page-b0)

[I am using the "Bird Pickup Delivery Date" app by BirdChime and my shipping rates don't show up in the checkout](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-am-using-the-34bird-pickup-delivery-date34-app-by-birdchime-and-my-shipping-rates-don39t-show-up-in-the-checkout-b2)

[How do I remove the "How subscriptions work" text from the widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-remove-the-34how-subscriptions-work34-text-from-the-widget-b3)

[My renewal failed with error message "Failed to create order"](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-renewal-failed-with-error-message-34failed-to-create-order34-b4)

[Payment has failed with "credit\_card\_not\_found" error message. Why?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/payment-has-failed-with-creditcardnotfound-error-message-why-b5)

[How can the Seal Subscriptions app be so affordable?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-the-seal-subscriptions-app-be-so-affordable-b6)

[My subscription renewal failed with error message "This transaction has been declined." Why?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-subscription-renewal-failed-with-error-message-34this-transaction-has-been-declined34-why-b7)

[Prepaid orders are not showing up in Shipstation. Why?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/prepaid-orders-are-not-showing-up-in-shipstation-why-b8)

[Can I add a one-time free gift for my customers, who purchase my subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-add-a-onetime-free-gift-for-my-customers-who-purchase-my-subscription-b9)

[Add to cart button in Foodie theme shows "Unavailable" text](https://www.sealsubscriptions.com/articles/frequently-asked-questions/add-to-cart-button-in-foodie-theme-shows-34unavailable34-text-ba)

[I changed the discount in my auto-charging subscription rule, but my subscriptions are still on the old discount. How do I update their discount?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-changed-the-discount-in-my-autocharging-subscription-rule-but-my-subscriptions-are-still-on-the-old-discount-how-do-i-update-their-discount-bb)

[How can I change the interval on all my existing subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-change-the-interval-on-all-my-existing-subscriptions-bc)

[On the checkout, I get an error "Checkout is currently unavailable due to technical problems" or "Checkout not working"](https://www.sealsubscriptions.com/articles/frequently-asked-questions/on-the-checkout-i-get-an-error-34checkout-is-currently-unavailable-due-to-technical-problems34-or-34checkout-not-working34-bd)

[Can I charge a fee for subscription orders?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-charge-a-fee-for-subscription-orders-bg)

[How can I increase the discount percentage after a specific renewal](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-increase-the-discount-percentage-after-a-specific-renewal-bh)

[The subscription doesn't work on standalone bundle product](https://www.sealsubscriptions.com/articles/frequently-asked-questions/the-subscription-doesnt-work-on-standalone-bundle-product-bi)

[Klaviyo - How to migrate from V1 to V2 API endpoints](https://www.sealsubscriptions.com/articles/frequently-asked-questions/klaviyo--how-to-migrate-from-v1-to-v2-api-endpoints-bj)

[Customers now see more shipping options during the checkout process, whereas before there was only one?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/customers-now-see-more-shipping-options-during-the-checkout-process-whereas-before-there-was-only-one-bk)

[Shopify Checkout says "This store can’t accept payments right now." Why?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/shopify-checkout-says-34this-store-cant-accept-payments-right-now34-why-bm)

[My payment gateway has been disabled, what do I do now?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-payment-gateway-has-been-disabled-what-do-i-do-now-bn)

[Should I update the Authorize.net application to the new version (updated in summer 2024)?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/should-i-update-the-authorizenet-application-to-the-new-version-updated-in-summer-2024-bo)

[I am trying to use Bankful for my subscriptions, but it says that I am not eligible for auto-charging subscriptions](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-am-trying-to-use-bankful-for-my-subscriptions-but-it-says-that-i-am-not-eligible-for-autocharging-subscriptions-bp)

[How can I display subscription prices on collection page in my theme?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-display-subscription-prices-on-collection-page-in-my-theme-bq)

[When my customers tried to update their ShopPay payment method, they received the error message "We had trouble updating your payment info. Please try again." What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/when-my-customers-tried-to-update-their-shoppay-payment-method-they-received-the-error-message-we-had-trouble-updating-your-payment-info-please-try-again-what-to-do-br)

[How to setup Bankful with Seal Subscriptions](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-setup-bankful-with-seal-subscriptions-bs)

[New Stripe version compatibility issues (2024)](https://www.sealsubscriptions.com/articles/frequently-asked-questions/new-stripe-version-compatibility-issues-2024-bt)

[Can I temporarly pause my subscriptions in bulk?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-temporarly-pause-my-subscriptions-in-bulk-bu)

[How do I contact the support team?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-contact-the-support-team-bv)

[My subscription widget is showing the Seal Subscriptions branding. How do I remove it?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-subscription-widget-is-showing-the-seal-subscriptions-branding-how-do-i-remove-it-bw)

[Can I set a fixed quantity for the amount of subscription products a customer has to purchase?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-set-a-fixed-quantity-for-the-amount-of-subscription-products-a-customer-has-to-purchase-bx)

[How can I show the subscription widget on the cart page?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-show-the-subscription-widget-on-the-cart-page-by)

[How can I change the position of the widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-change-the-position-of-the-widget-bz)

[How can I make subscriptions expire after a set amount of paymetns?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-make-subscriptions-expire-after-a-set-amount-of-paymetns-c0)

[Can I use Shopify Bundles together with seal subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-use-shopify-bundles-together-with-seal-subscriptions-c1)

[Out of stock notifications](https://www.sealsubscriptions.com/articles/frequently-asked-questions/out-of-stock-notifications-c2)

[How can I export a list of my subscriptions from Seal Subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-export-a-list-of-my-subscriptions-from-seal-subscriptions-c3)

[Where can I find product swaps?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-find-product-swaps-c4)

[How do I create a membership subscription where customers receive discounts on the products in my store as long as they're subscribed?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-create-a-membership-subscription-where-customers-receive-discounts-on-the-products-in-my-store-as-long-as-they39re-subscribed-c5)

[How can customers add one-time purchase products to their subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-customers-add-onetime-purchase-products-to-their-subscription-c6)

[How can I reschedule in bulk billing attempts from a certain date and time to another?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-reschedule-in-bulk-billing-attempts-from-a-certain-date-and-time-to-another-c7)

[How can I charge my customers at a specific time of day?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-charge-my-customers-at-a-specific-time-of-day-c8)

[How do I give my customers a higher discount if they add multiple subscription products to their cart?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-give-my-customers-a-higher-discount-if-they-add-multiple-subscription-products-to-their-cart-c9)

[Where can I reach my customer success manager?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-reach-my-customer-success-manager-ca)

[How do I get to the subscription rule section?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-get-to-the-subscription-rule-section-cb)

[Can customers pay for a subscription with a gift card?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-customers-pay-for-a-subscription-with-a-gift-card-cc)

[In the free version, can customers login to view or cancel a membership?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/in-the-free-version-can-customers-login-to-view-or-cancel-a-membership-cd)

[How can I display prices on the widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-display-prices-on-the-widget-ce)

[How can I add products to the rule by collection?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-add-products-to-the-rule-by-collection-cf)

[I want to change the "Deliver every" text in the widget.](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-want-to-change-the-34deliver-every34-text-in-the-widget-cg)

[I want to change my subscription text "Subscription interval: 30 days" to "Deliver Every Month".](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-want-to-change-my-subscription-text-34subscription-interval-30-days34-to-34deliver-every-month34-ch)

[I need help switching from recharge](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-need-help-switching-from-recharge-ci)

[Where can i custom code the widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-custom-code-the-widget-cj)

[How can I setup a subscription with bundle?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-setup-a-subscription-with-bundle-ck)

[I want to remove the text which shows up at the checkout page](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-want-to-remove-the-text-which-shows-up-at-the-checkout-page-cl)

[Do Buy X Get Y discounts work with subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/do-buy-x-get-y-discounts-work-with-subscriptions-cm)

[Is there an option to remove items from a subscription for only one renewal cycle?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/is-there-an-option-to-remove-items-from-a-subscription-for-only-one-renewal-cycle-cn)

[Where can I translate the "One-time purchase" text?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-translate-the-34onetime-purchase34-text-co)

[Do you accept cbd stores?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/do-you-accept-cbd-stores-cp)

[I have set up a product swap, but it doesn't seem to be working](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-have-set-up-a-product-swap-but-it-doesn39t-seem-to-be-working-cq)

[I accidentaly upgraded my plan, how do I downgrade back to my previous plan](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-accidentaly-upgraded-my-plan-how-do-i-downgrade-back-to-my-previous-plan-cr)

[How to create Loyalty discount](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-create-loyalty-discount-cs)

[How to adjust number of allowed failed billing attempts?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-adjust-number-of-allowed-failed-billing-attempts-ct)

[Can my customers use Cash On Delivery to pay for their subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-my-customers-use-cash-on-delivery-to-pay-for-their-subscriptions-cu)

[My Quick Checkout link isn't in the correct language. How do I change it?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-quick-checkout-link-isn39t-in-the-correct-language-how-do-i-change-it-cv)

[How to add bullet points in subscription purchase option description](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-add-bullet-points-in-subscription-purchase-option-description-cw)

[How to Subscribe to Seal Subscription's Annual Plan and Save 20%?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-subscribe-to-seal-subscriptions-annual-plan-and-save-20-cx)

[How can I hide the price of the subscription from hte widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-hide-the-price-of-the-subscription-from-hte-widget-cy)

[How can I make my monthly subscription last exactly 1 year?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-make-my-monthly-subscription-last-exactly-1-year-cz)

[Can I edit subscription orders, which have been paid for?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-edit-subscription-orders-which-have-been-paid-for-d0)

[Can I change the currency of my existing subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-change-the-currency-of-my-existing-subscriptions-d1)

[What are the available plans and their features for Seal Subscritpions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-are-the-available-plans-and-their-features-for-seal-subscritpions-d2)

[Where can I find and create product swaps?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-find-and-create-product-swaps-d3)

[How to remove Subscription details from the widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-remove-subscription-details-from-the-widget-d4)

[How can I get a list of tomorrow's orders?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-get-a-list-of-tomorrow39s-orders-d6)

[How can I disable skip payments in the customer portal?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-disable-skip-payments-in-the-customer-portal-d7)

[How do I disable the subscription widget on the home page?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-disable-the-subscription-widget-on-the-home-page-d8)

[How to connect GA4?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-connect-ga4-d9)

[Do you support MercadoPago?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/do-you-support-mercadopago-da)

[How to add an iDeal payment method?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-add-an-ideal-payment-method-db)

[How to add a payment method for subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-add-a-payment-method-for-subscriptions-dc)

[How can I change the /a/subscriptions URL to something else?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-change-the-asubscriptions-url-to-something-else-dd)

[How can I get a list of tommorow's orders?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-get-a-list-of-tommorow39s-orders-de)

[How to refund a subscription order](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-refund-a-subscription-order-df)

[How can I add custom text to my subscription widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-add-custom-text-to-my-subscription-widget-dg)

[Can I change the price of One-time purchase option within the app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-change-the-price-of-onetime-purchase-option-within-the-app-dh)

[How can I prevent customers from skipping payments?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-prevent-customers-from-skipping-payments-di)

[How can I set up free shipping for the initial order only?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-set-up-free-shipping-for-the-initial-order-only-dj)

[Can I set up a free subscription, that does not require any credit card information?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-set-up-a-free-subscription-that-does-not-require-any-credit-card-information-dk)

[Where can I see which plan I am currently on?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-see-which-plan-i-am-currently-on-dl)

[How can I prevent my customers from pausing their subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-prevent-my-customers-from-pausing-their-subscriptions-dm)

[Can I create sepreate variants / product options to be in use with subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-create-sepreate-variants--product-options-to-be-in-use-with-subscriptions-dn)

[I would like to change the "Subscription details" link.](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-would-like-to-change-the-34subscription-details34-link-do)

[Can I apply multiple disocunt codes to my subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-apply-multiple-disocunt-codes-to-my-subscriptions-dp)

[Can I redirect customers to the cart page after they add a subscription product to the cart.](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-redirect-customers-to-the-cart-page-after-they-add-a-subscription-product-to-the-cart-dq)

[How can I change the currency display on my subscription widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-change-the-currency-display-on-my-subscription-widget-dr)

[Can I choose which products my customers are able to add through the customer portal?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-choose-which-products-my-customers-are-able-to-add-through-the-customer-portal-ds)

[How can I test the customer portal?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-test-the-customer-portal-dt)

[Can I add a "one time setup fee" to the subscription?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-add-a-34one-time-setup-fee34-to-the-subscription-du)

[Can I manually create a subscription for my customer?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-manually-create-a-subscription-for-my-customer-dv)

[How can I translate emails that can get sent by the Seal Subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-translate-emails-that-can-get-sent-by-the-seal-subscriptions-dw)

[Can I switch my payment gateway?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-switch-my-payment-gateway-dx)

[Does editing existing subscription rules affect my existing subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/does-editing-existing-subscription-rules-affect-my-existing-subscriptions-dy)

[How to create a product swap](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-create-a-product-swap-e0)

[Can I set up my subscription so that the order gets created before the customers get charged?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-set-up-my-subscription-so-that-the-order-gets-created-before-the-customers-get-charged-e1)

[Can I change a subscription form a "Recurring invoices subscription" to an "Auto-charging subscription"?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-change-a-subscription-form-a-34recurring-invoices-subscription34-to-an-34autocharging-subscription34-e2)

[Can I limit an auto-charging subscription rules to specific customers?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-limit-an-autocharging-subscription-rules-to-specific-customers-e3)

[My customers aren't receiveing payment method update emails](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-customers-arent-receiveing-payment-method-update-emails-e4)

[How do I stop the subscription widget from getting displayed on collections, home pages or the cart page?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-stop-the-subscription-widget-from-getting-displayed-on-collections-home-pages-or-the-cart-page-e5)

[Can I migrate from Appstle subscriptions to Seal Subscriptions](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-migrate-from-appstle-subscriptions-to-seal-subscriptions-e6)

[How do I hide the subscription widget in my theme?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-hide-the-subscription-widget-in-my-theme-e7)

[Can I create a "Draft order" that starts a subscription for my customer?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-create-a-34draft-order34-that-starts-a-subscription-for-my-customer-e8)

[Why can't my customers use Apple pay to pay for their subscription order?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/why-can39t-my-customers-use-apple-pay-to-pay-for-their-subscription-order-e9)

[Can I use the Compare-at price when applying the subscription discount?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-use-the-compareat-price-when-applying-the-subscription-discount-ea)

[How can I change the font on my Seal Subscriptions widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-change-the-font-on-my-seal-subscriptions-widget-eb)

[I am trying to upgrade the app, but I see a message "The shop cannot accept the provided charge"](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-am-trying-to-upgrade-the-app-but-i-see-a-message-34the-shop-cannot-accept-the-provided-charge34-ec)

[Can I control the quantity of the products added through the subscription widget?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-control-the-quantity-of-the-products-added-through-the-subscription-widget-ed)

[Does your app support the FTC’s new “Click-to-Cancel” rule?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/does-your-app-support-the-ftcs-new-clicktocancel-rule-ee)

[How can I remove the subscription widget from my collection pages?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-remove-the-subscription-widget-from-my-collection-pages-eg)

[My subscription products can't be added to the cart on other markets when using Shopify's Managed Markets solution](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-subscription-products-can39t-be-added-to-the-cart-on-other-markets-when-using-shopify39s-managed-markets-solution-ei)

[My customers log in to their accounts but when they open subscriptions, it says that they aren't logged in](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-customers-log-in-to-their-accounts-but-when-they-open-subscriptions-it-says-that-they-arent-logged-in-ej)

[How can I add the link to the new customer portal extension?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-add-the-link-to-the-new-customer-portal-extension-ek)

[Where can I upgrade my Seal Subscriptions plan?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-upgrade-my-seal-subscriptions-plan-em)

[Why did one of my subscription orders come through as scheduled?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/why-did-one-of-my-subscription-orders-come-through-as-scheduled-en)

[In the checkout, the recurring subtotal doesn't also include the disocunt from discount code. How can I resolve this?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/in-the-checkout-the-recurring-subtotal-doesn39t-also-include-the-disocunt-from-discount-code-how-can-i-resolve-this-eo)

[How to create loyalty discounts in the app?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-create-loyalty-discounts-in-the-app-ep)

[Is Seal Subscriptions compatible with Hydrogen stores?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/is-seal-subscriptions-compatible-with-hydrogen-stores-eq)

[How to edit subscription renewal time/frequency?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-edit-subscription-renewal-timefrequency-er)

[What causes the error message "Product ID was truncated by your CSV editor"?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-causes-the-error-message-product-id-was-truncated-by-your-csv-editor-es)

[How can I set up my subscriptions, so customers are only charged for shipping on the initial order?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-set-up-my-subscriptions-so-customers-are-only-charged-for-shipping-on-the-initial-order-et)

["Only sell this product as a subscription" setting disabled, what to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/34only-sell-this-product-as-a-subscription34-setting-disabled-what-to-do-eu)

[How does the new product upsell feature work?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-does-the-new-product-upsell-feature-work-ev)

[Which data is sent to Klaviyo if Klaviyo integration is turned on?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/which-data-is-sent-to-klaviyo-if-klaviyo-integration-is-turned-on-ew)

[What happens with subscriptions if I close my store?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/what-happens-with-subscriptions-if-i-close-my-store-ex)

[How to get Attentive.com API key](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-get-attentivecom-api-key-ey)

[How do I set up a minimum subscription order price?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-set-up-a-minimum-subscription-order-price-ez)

[Subscription failed to get renewed with "An unexpected error occurred" error](https://www.sealsubscriptions.com/articles/frequently-asked-questions/subscription-failed-to-get-renewed-with-34an-unexpected-error-occurred34-error-f0)

[How to set up Gorgias integration](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-set-up-gorgias-integration-f1)

[The system hasn't included a discount in the new updated product price on the subscription. Why?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/the-system-hasn39t-included-a-discount-in-the-new-updated-product-price-on-the-subscription-why-f2)

[Can I sync shipping address changes to the subscriptions automatically?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-sync-shipping-address-changes-to-the-subscriptions-automatically-f3)

[How do I use the Seal Subscirptions JavaScript API?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-use-the-seal-subscirptions-javascript-api-f4)

[How to configure a membership and how to use membership tags to lock content to membership customers](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-configure-a-membership-and-how-to-use-membership-tags-to-lock-content-to-membership-customers-f5)

[How to add Seal Subscriptions POS UI Extension to Shopify POS](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-to-add-seal-subscriptions-pos-ui-extension-to-shopify-pos-f6)

[How do I upgrade to newer version of customer portal extension?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-upgrade-to-newer-version-of-customer-portal-extension-f7)

[My customer's billing address changed on order when a subscription renewed. What can I do about it?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-customers-billing-address-changed-on-order-when-a-subscription-renewed-what-can-i-do-about-it-f8)

[We have changed the currency in our store. How do we also change it on all existing subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/we-have-changed-the-currency-in-our-store-how-do-we-also-change-it-on-all-existing-subscriptions-f9)

[I can't open the app from Philippines](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-cant-open-the-app-from-philippines-fa)

[How can I increase subscription retention and decrease churn rate?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-can-i-increase-subscription-retention-and-decrease-churn-rate-fb)

[The Seal Merchant API is returning a 301 redirect response](https://www.sealsubscriptions.com/articles/frequently-asked-questions/the-seal-merchant-api-is-returning-a-301-redirect-response-fc)

[My customer reported a duplicate charge on the subscription](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-customer-reported-a-duplicate-charge-on-the-subscription-fd)

[How do I add a terms and conditions checkbox on the checkout page?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-add-a-terms-and-conditions-checkbox-on-the-checkout-page-fe)

[How does the Prepaid with orders function work in selling plans on subscription rules?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-does-the-prepaid-with-orders-function-work-in-selling-plans-on-subscription-rules-ff)

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