---
title: "My customers are not being charged automatically. What can I do?"
description: "First, check if you have a recurring invoices or auto-charging subscription rule configured in your shop. Customers can only start an..."
source_url: "https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-customers-are-not-being-charged-automatically-what-can-i-do-8r"
---

# My customers are not being charged automatically. What can I do?

First, check if you have a *recurring invoices* or *auto-charging* subscription rule configured in your shop. Customers can only start an auto-charging subscription if you have an auto-charging subscription rule configured in your shop.
 Then, open Seal Subscriptions > Subscriptions and check the type of the subscriptions that are in your shop. You can either have *auto-charging* subscriptions or *recurring invoice* subscriptions. Only the auto-charging subscriptions will process the charges automatically. The recurring invoice subscriptions will only send your customers an email with a payment link, where they can pay for each recurring order.

 To start accepting the auto-charging subscriptions, you have to create a new auto-charging subscription rule.
 Any existing recurring invoices subscribers won't get charged automatically. Only new subscribers can activate the auto-charging feature.

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