--- title: "My payment gateway has been disabled, what do I do now?" description: "We are very sorry to hear that this has happened to you. Here is what you can do to resolve the situation:  Contact the payment gateway..." source_url: "https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-payment-gateway-has-been-disabled-what-do-i-do-now-bn" --- # My payment gateway has been disabled, what do I do now? We are very sorry to hear that this has happened to you. Here is what you can do to resolve the situation: **Contact the payment gateway provider:** The first thing you should do is contact the payment provider. If it’s Shopify Payments, then you will need to contact Shopify support. If it’s Stripe, then you will need to contact Stripe support, etc. We recommend asking them why they have disabled the payment gateway and what your options are. Usually, payment gateways block accounts if the merchant is deemed a "high risk" merchant. You might receive this label if your store is getting a high number of chargeback requests or if you are selling high-risk products. Each gateway is a bit different in how they label these things. We recommend reviewing their terms of service to get a better understanding of this. **Ask subscription customers to re-subscribe using a new payment gateway:** This option is usually quite a hard pill to swallow because it would require all of your existing customers to go through the checkout process again, which is definitely not ideal as many of them might not choose to do so or may forget. However, in many cases, if the decision by your prior payment gateway was final and they have totally blocked your account, this might be the only way. We recommend using our quick checkout URL feature, which allows you to send direct checkout links to customers with the subscription products already included. This way, all customers need to do is enter their payment details, making the process as simple as possible with as few steps as possible. You can find this feature by going to: Seal Subscriptions > Subscription rules > Quick Checkout Wizard. **DO NOT:** We strongly advise against switching payment gateways before resolving existing payment gateway issues, as that will not solve the issue and customers will still not be charged on your new payment gateway and then the only way to get them back is to use quick checkout URLs mentioned in the text above. An example we often like to use is to think of payment gateways like SIM cards: if you have 1000 contacts on a SIM card and later take it out and put a new one in, that new SIM card will no longer have your old contacts, so you will not be able to call or message them because your new SIM does not know which contacts you had on your old SIM. ## Related Questions - [Some of my subscriptions can't get renewed. 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