---
title: "My renewal failed with error message \"Failed to create order\""
description: "This error is coming from Shopify API and is received when our Seal Subscriptions system tries to charge your customer through the Shopify..."
source_url: "https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-renewal-failed-with-error-message-34failed-to-create-order34-b4"
---

# My renewal failed with error message "Failed to create order"

This error is coming from Shopify API and is received when our Seal Subscriptions system tries to charge your customer through the Shopify API.
This means that when the app tried to renew the subscription, Shopify encountered some kind of an internal issue and couldn't create an order in your shop.

This can happen due to different reasons. And here is what you can do to try and resolve this:

- If you have subscription's delivery set to “local delivery” or “local pickup” then try to set it to normal “shipping” and retry the charge.
- If the subscription has a discount code code on it and this discount code has expired, try to remove it and retry the charge.

## Related Questions

- [When I try to add the product to the cart, it says "Variant can only be purchased with a selling plan." What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/when-i-try-to-add-the-product-to-the-cart-it-says-variant-can-only-be-purchased-with-a-selling-plan-what-to-do-8g)
- [I want to remove a product from my store that is featured in my subscription rules. How will this affect my subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-want-to-remove-a-product-from-my-store-that-is-featured-in-my-subscription-rules-how-will-this-affect-my-subscriptions-9y)
- [How do I change a normal one-time order to a subscription order?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/how-do-i-change-a-normal-onetime-order-to-a-subscription-order-a6)
- [I can't add more than 31 selling plans to a subscription rule, why is that?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-can39t-add-more-than-31-selling-plans-to-a-subscription-rule-why-is-that-am)
- [Why were product swaps not applied on prepaid subscriptions?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/why-were-product-swaps-not-applied-on-prepaid-subscriptions-ao)
- [I can't delete a customer from my shop. Shopfiy says it has an existing subscription.](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-can39t-delete-a-customer-from-my-shop-shopfiy-says-it-has-an-existing-subscription-az)
- [The subscription doesn't work on standalone bundle product](https://www.sealsubscriptions.com/articles/frequently-asked-questions/the-subscription-doesnt-work-on-standalone-bundle-product-bi)
- [I have set up a product swap, but it doesn't seem to be working](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-have-set-up-a-product-swap-but-it-doesn39t-seem-to-be-working-cq)
- [Can I edit subscription orders, which have been paid for?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-edit-subscription-orders-which-have-been-paid-for-d0)
- [Can I set up my subscription so that the order gets created before the customers get charged?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/can-i-set-up-my-subscription-so-that-the-order-gets-created-before-the-customers-get-charged-e1)