---
title: "When customers click on \"Manage Subscriptions\" link, they get an error and see a 404 page. What to do?"
description: "This is most likely happening because the link that is in your customer account menu is from your old subscription provider. To resolve..."
source_url: "https://www.sealsubscriptions.com/articles/frequently-asked-questions/when-customers-click-on-manage-subscriptions-link-they-get-an-error-and-see-a-404-page-what-to-do-96"
---

# When customers click on "Manage Subscriptions" link, they get an error and see a 404 page. What to do?

This is most likely happening because the link that is in your customer account menu is from your old subscription provider. To resolve this, ask them to remove it from there and then go into Seal Subscriptions > Installation and click the third button to install the link to our app in your theme.

## Related Questions

- [I can't open app settings. What can I do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/i-cant-open-app-settings-what-can-i-do-6s)
- [A customer can't login to their account in the shop. What to do?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/a-customer-cant-login-to-their-account-in-the-shop-what-to-do-83)
- [Where can I find the storefront password?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/where-can-i-find-the-storefront-password-9c)
- [My subscriptions list page (/a/subscriptions) shows as a blank page. How do I resolve this?](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-subscriptions-list-page-asubscriptions-shows-as-a-blank-page-how-do-i-resolve-this-at)
- [My customers log in to their accounts but when they open subscriptions, it says that they aren't logged in](https://www.sealsubscriptions.com/articles/frequently-asked-questions/my-customers-log-in-to-their-accounts-but-when-they-open-subscriptions-it-says-that-they-arent-logged-in-ej)