I can't open app settings. What can I do?
Here is what you can try:
- Try to open the app settings in a different browser. It should work for sure in Chrome, Safari, Firefox, Edge, Opera or any other major browser.
- If this doesn't help, then please try to open it on another device.
- And if it still doesn't help, then please try to connect to the internet via mobile hotspot and try to open the app settings then. We have seen cases where some routers blocked connections to our domain through some kind of advanced security feature. One of such routers is the Amazon Eero router. If you are using said router, then the workaround for this is to turn off the so called Advanced Security feature on the Eero router.
If this still doesn't help, then please try to open the app again and when this happens, open the console log and send us a screenshot of what is in there. You can open the console log in Chrome by pressing Command+Option+J (Mac) or Control+Shift+J (Windows, Linux, Chrome OS).
There will probably be an error message which will help us figure out what the issue is.