List of frequently asked questions
We want to offer a monthly subscription for one product. Is that possible without having the subscription widget on every product on our website?
It says that the premium plan can have up to 1100 subscriptions. Does this mean up to 1000 customers who have subscribed, or up to 1000 products set up in subscriptions/rules that I've set up in my shop?
Why is the delivery cost of auto-charging subscriptions charged separately from the rest of the cart?
Where can I change/translate the contents of the email which is sent to the customer when they want to change their payment method?
How will I know when a subscription order has been paid for so I can fulfill it and send it to the customer?
How can I give my subscribers the first order for free (free trial) and then automatically charge them the full price for the second order?
Some of my subscriptions can't get renewed. The error that shows up is "Payment provider is not enabled on the shop." Why is this happening?
Can I lower the retail price for a short time but keep the subscription applicable only to the original price?
I want to charge customers when the renewal time comes, not when they place an initial order. How do I do this?
When I try to add the product to the cart, it says "Variant can only be purchased with a selling plan." What to do?
How can I preview the subscription widgets in a duplicate theme in order to test it before going live?
When I try to save the delivery profiles I get an error message "Additional profiles cannot be created due to legacy compatibility mode being enabled." What can I do?
How can I give my subscribers (members) a discount on all products in my shop? Like a membership model with a storewide discount.
When customers click on "Manage Subscriptions" link, they get an error and see a 404 page. What to do?
Customer is trying to buy two different subscriptions and Shopify Checkout is charging them shipping for each item separately. Why is that?
I want to remove a product from my store that is featured in my subscription rules. How will this affect my subscriptions?
I set up a 14 day free trial system with automated interval change, but Shopify Checkout still shows that the subscription will be renewed every 14 days.
I am using the new Shopify customer accounts and can't seem to be able to add a link to the customer portal there
Subscription renewals are creating orders without any product ID or variant ID values. What is going on?
I have a delivery customization app set up and when customers are buying subscription products, no shipping options are showing up in Shopify Checkout. Why is that happening?
I am using Shopify Markets and the Seal widget shows the wrong price for some countries. What can I do?
A billing attempt has failed with error message of "No inventory location found or enabled" what to do?
I have migrated subscriptions from Stripe into Seal, but charges are still processed in Stripe. Why?