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Where can I edit the email notification template?

Most emails can be edited in Seal Subscriptions -> Settings -> Notifications. Just click on the email you want to edit. 
The recurring invoice e-mail template can be further edited in Shopify Admin -> Settings -> Notifications -> Draft order invoice.

Is it possible to create a bundle with subscriptions?

While our Seal Subscriptions app doesn't yet have native functionality which would allow you to create product bundles, you could achieve this in combination with Bundler - Product Bundles app. This app has an integration with Seal Subscriptions (which you turn on in General settings). 

In order to display the subscription widget in a bundle, you would have to:

  • create a subscription rule which includes all products from the bundle,
  • create a bundle in Bundler,
  • turn on the Seal Subscriptions integration in Bundler -> General Settings -> Integrations.

The Bundler app will then show a bundle widget with a subscription widget, which will allow your customers to add the whole bundle to the cart and subscribe to all of them at the same time. 

Auto-charging subscriptions 
To display only one auto-charging subscription widget in the bundle widget, make sure that all products from the bundle are in the same subscription rule, each product has to include all of it's variants and none of the products is in any other auto-charging subscription rule. This will make sure that all products in the bundle have the same subscription options and the app will be able to show only one widget for the whole bundle.

Where can the customer cancel the subscription?
Customers are able to cancel their subscriptions in the customer portal, which can be accessed via the link they receive in each subscription email OR by logging into their account in your shop. You can follow our instructions on how to manually add the link to your account menu (https://www.sealsubscriptions.com/articles/add-link-to-subscriptions-list) or you can try to add it to your theme automatically in Seal Subscriptions -> Installation. Customers can cancel the subscription and then also reactivate it whenever they please to do so.
Where can I cancel the the customer's subscription?
You can cancel the customer's subscription by opening it in the app and clicking on the "Cancel subscription" button. We also have a video tutorial on how to do this here: https://www.youtube.com/watch?v=TmuQBzPLJpo&t=203s.

You can also cancel the customer's subscription by going into the customer's portal and clicking the Cancel subscription button. A link to the customer's portal can be found in App settings -> Subscriptions -> click on a subscription -> Access customer portal.
Does the app automatically charge my customers?
Yes, the app can automatically charge your customers. You can use the auto-charging feature if you are using Shopify Payments, ShopPay, Apple Pay, Google Pay, Authorize.net, Stripe or PayPal Express as your payment gateway. You can read more about requirements here: https://help.shopify.com/en/manual/products/subscriptions/setup#eligibility-requirements.
Where can customers see their subscriptions?

If your customer has an account in your shop, then the customer will be able to view subscriptions by logging into their account and going to /a/subscriptions/manage URL in your shop. If the customer doesn't have an account in your shop, then they can still view, edit and cancel their subscription through the link they receive in each subscription email. 

You can turn on a functionality which will add this link to the account page automatically in Seal Subscriptions > Settings > Customer portal > Access to customer portal > Automatically inject link to customer portal to the customer account menu. But if the link doesn't show up even after you turn this on, then you can follow our instructions on how to manually add the link to your account menu here: https://www.sealsubscriptions.com/articles/add-link-to-subscriptions-list

Customers can also access their subscriptions by requesting an email with a magic link which leads to all of their subscriptions. The form where they can request such email is accessible on /a/subscriptions/login if you enable it in Seal Subscription -> Settings -> General Settings. 

When customers create a subscription, they also receive an email with a magic link, which they can always use to access their subscription. Just make sure that you have this email notification turned on in Seal Subscriptions > Settings > Notifications.

Can the customers edit their subscriptions?

Yes, you can turn on specific functionalities, which allow your customers to edit their subscriptions. For now, they can change their email address, edit their shipping info, change the subscription interval, add/remove products, change the quantity of the products, skip future orders in the subscription and of course pause, resume, cancel and reactivate their subscription.

Which payment gateways does your app support?
The auto-charging subscription rules require you to have the Shopify Payments, ShopPay, Apple Pay, Google Pay, Authorize.net, Stripe or at least PayPal Express set up in your shop. This way, you can accept subscriptions with an auto-charging functionality. You can read more about requirements here: https://help.shopify.com/en/manual/products/subscriptions/setup#eligibility-requirements. You can't use the auto-charging subscription rules without Shopify Payments, ShopPay, Apple Pay, Google Pay, Authorize.net, Stripe or PayPal Express. The app will alert you if you aren't eligible for the auto-charging functionality when you try to create/edit an auto-charging subscription rule.

To become eligible for using PayPal Express for subscriptions, you have to configure PayPal Express in your shop AND create at least one auto-charging subscription rule. When Shopify detects that, they will automatically submit your shop for approval by PayPal and send you an email with more info about that. After you get approved by PayPal, you will be able to start accepting subscriptions in your shop with PayPal Express.

If you can't use Shopify Payments, ShopPay, Apple Pay, Google Pay, Authorize.net, Stripe or PayPal Express, then you can still use the app in recurring invoices mode. This way, you just create a recurring invoices subscription rule and when your customers subscribe and the time comes to pay for their next recurring order, the app will send them an automatic email reminder with the checkout link where they can pay for the recurring order. The app WON'T automatically charge your customers for subscriptions created in this mode. The customers will go to a normal checkout in your store (Shopify Checkout) and will be able to use any payment method you have configured in your store.
Can I give my customers a subscription discount?
Yes, of course. You can configure the discount in the Subscription Rule configuration.
What is a subscription rule?

The subscription rule is basically a simple configuration, which defines which products the customers will be able to subscribe to, which intervals will the customers be able to select, the discount you are willing to give your loyal subscribers and so on.

How can I edit the customer portal?
You can change the texts used in the customer portal in Seal Subscriptions -> Translations. Every text which appears in the customer portal can be found there.
You can also change some of the colors in the portal in General Settings. Everything else can be modified through custom CSS rules.
Where can I edit the customer's subscription?
You can edit a specific subscription by going to your App settings -> Subscriptions -> click on a subscription -> Edit subscription. This functionality allows you to edit every part of the subscription, including product prices.

You can also edit a subscription through the customer portal (if you have turned on the feature which allows your customers to edit their info). You can turn on the features which allow your customers to edit their subscriptions in App settings -> General settings. You can access the customer portal if you go to your App settings -> Subscriptions -> click on a subscription -> click on the "Access customer portal" link.
We want to offer a monthly subscription for one product. Is that possible without having the subscription widget on every product on our website?

Yes, of course, you can achieve this with our app. Just create a subscription rule and select only the product on which you want to offer the subscription on. The app will then display the subscription widget only on this product.

Can I display subscription widgets on third party websites (outside Shopify shop)?
Unfortunately, we don't have a feature which would allow you to display the subscription widget or embed the widget's code on thrid party websites (e.g. Wordpress, Wix, etc.). You can only show the subscription widgets in your Shopify shop.
How can customers who don't register view their subscription?

Every customer who places a subscription order in your shop (whether registered and logged in or not), can view and edit the subscription through the so-called "magic link" which is contained in every subscription e-mail. This magic link authenticates the authorized user and allows the subscriber to edit the subscription without having to log into their account. These links are always present in the subscription e-mails. You (the merchant) can view this link if you go to your App settings -> Subscriptions -> click on a subscription -> Access customer portal.

Can the customers change the products in their subscription?

Yes, customers can remove and add new products to their subscriptions. You can turn on this functionality in Seal Subscriptions -> General Settings -> Customer portal -> Allow customers to add/remove products from the subscription. 

Your customers can also change their email address, edit their shipping info, change the subscription interval, change the quantity of the products, skip future orders in the subscription and of course pause, resume, cancel and reactivate their subscription. You have total control over what you allow your customers to edit in their subscription. 

Shop owners can also add or remove products from the subscription in the app itself. You can edit a specific subscription by going to your App settings -> Subscriptions -> click on a subscription -> Edit subscription. This functionality allows you to edit every part of the subscription, including product prices.

It says that the premium plan can have up to 1100 subscriptions. Does this mean up to 1000 customers who have subscribed, or up to 1000 products set up in subscriptions/rules that I've set up in my shop?
This means that you can have up to 1100 active subscriptions in the app. The app has no limits on the amount of products you accept subscriptions on or how many subscription rules you can set up.
A subscription is represented by a subscription interval in the order. This means that if the customers place an order where they subscribe 2x to product A with a weekly interval and 1x to product B with a monthly interval in the same order, then the app will split this order in two subscriptions. One will be a weekly subscription with 2x product A and the other one will be a monthly subscription with 1x product B.
What is the cost/price of the Seal Subscriptions app?

Our app has a flat-based pricing model, which means that you only get charged for the plan to which you choose to upgrade. The initial plan is a free plan, and it comes with 150 free subscriptions. 
If you have more than 150 subscriptions, then you will have to upgrade the plan to the next one. 
We only charge a low flat fee, and we won't bill you for any percentage of the processed subscriptions. 
You can see our subscription plans on our Shopify App Store listing page: https://apps.shopify.com/seal-subscriptions

Can I give my customers free shipping on their subscriptions?

For auto-charging subscriptions, you can set up free shipping with delivery profiles in our Seal Subscriptions app.
The delivery profiles allow you to set up specific delivery costs which will be applied only to specific auto-charging subscription rules. This means that you just have to create a delivery profile in our Seal Subscriptions app, select the subscription rules to which you want to apply it on and set the cost of the shipping to 0.

How does the Seal Subscriptions app calculate tax for my products?

Seal Subscriptions app doesn't modify the tax rates in your shop nor does it calculate any tax by itself. Every order goes through Shopify Checkout, which means that the tax for the order is calculated based on the tax rates you set in your shop.

How do I remove the app from my theme?
Removing code snippets which were added to your theme is a fairly easy process. We have instructions on how to do this written here: https://www.sealsubscriptions.com/articles/how-to-uninstall-the-app.
Can I change my existing recurring invoice subscriptions to auto-charging subscriptions?

Due to technical limitations, you can't just turn on the auto-charging functionality for your existing recurring invoice subscriptions. Recurring invoice subscriptions don't have the credit card info and authorization linked to them. This is why you can't just turn on the auto-charging functionality for these subscriptions. 
If your customers want to have an auto-charging subscription, they will have to place a new auto-charging subscription order in your shop. 

The other workaround here is to create a quick checkout link in Seal Subscriptions > Subscription rules > Quick Checkout Wizard and then send this link to the customer, so they can complete the initial subscription order and start a new auto-charging subscription.

Where can I edit the subscription policy?
The subscription policy can be edited in your Shopify Admin -> Settings -> Policies -> Purchase options cancellation policy.
How do I remove the "one-time purchase" option from my auto-charging widget?
To remove the one-time purchase option from the product, you have to go to your Shopify Admin -> Products -> click on a product -> scroll down to the Subscriptions card -> check the box in front of the "Only show this product with these purchase options" label.

If this option still shows up after you do that, then you might simply have to drag and drop the widget into your theme. You can do this simply by following our tutorial here: https://www.sealsubscriptions.com/tutorials/manual-installation
Why is the delivery cost of auto-charging subscriptions charged separately from the rest of the cart?

When one-time purchases and subscriptions are in the same delivery profile, coming from the same location, and you don't have any specific charge dates set in the subscription rule, then shipping for one-time purchases is calculated with the subscription purchases. But if not, the shipping costs will be calculated separately. 
This is one of the limitations of Shopify Subscriptions and you can read about it at https://shopify.dev/apps/subscriptions/shipping-delivery#shipping-rates-displayed-at-checkout.