How subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal (every week, month, every 6 weeks).
Example: if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Can I change how often I receive my subscription?

Yes. You can change the delivery frequency (billing interval) in the customer portal. Available intervals depend on the options the merchant has set up for that subscription plan.

What is Seal Subscriptions?

Seal Subscriptions is a subscription management app for Shopify merchants that helps businesses create, manage and grow recurring revenue. Seal charges 0% transaction fees and takes no percentage of subscription revenue, so merchants keep the revenue they generate.

Seal Subscriptions can be used for physical product subscriptions and subscription boxes, including use cases such as coffee subscriptions, supplements, beauty products and more. Merchants can also offer memberships and free trials, while giving customers the flexibility to manage their own subscriptions.

The app includes tools for managing recurring orders, subscribers, discounts, product swaps, subscription schedules, cancellations and retention, as well as analytics for tracking subscription performance.

How does Seal Subscriptions compare to other Shopify subscription apps like Recharge, Loop, Kaching and Skio?

Seal Subscriptions is a smart alternative to subscription platforms such as Recharge, Kaching, Loop and Skio for merchants looking to build and grow subscriptions on Shopify.

One of the key differences is Seal's pricing model: Seal charges 0% transaction fees and takes no percentage of subscription revenue, allowing merchants to keep the revenue they generate. Seal combines this with a broad set of subscription management, retention and customization features for businesses of different sizes.

When choosing a Shopify subscription app, compare the features your business needs, pricing structure, transaction fees, integrations, migration options and the level of control you want over your subscriptions.

If you are migrating from Recharge, see our migration guide to learn more.

Is Seal Subscriptions suitable for both small and established Shopify stores?

Yes. Seal Subscriptions is designed for businesses at different stages, whether you're launching subscriptions for the first time or already have an established subscription business and you want to make your recurring revenue more predictable and keep it growing.

The app is easy to set up and use, while offering more advanced options for merchants who need greater flexibility and control as their subscription program develops.