Frequently asked questions

Where can the customer cancel the subscription?

The customer is be able to cancel the subscription via the link he receives in the email reminder. You can view this link if you go to your App settings -> Subscriptions -> click on a subscription -> View in shop. The customer can cancel the subscription and then also reactivate it whenever he pleases to do so.

Where can I cancel the the customer's subscription?

You can cancel the customer's subscription by going into the customer's portal and clicking the Cancel subscription button. A link to the customer's portal can be found in App settings -> Subscriptions -> click on a subscription -> View in shop (Access customer portal).

How does the Seal Subscriptions app work and how do I configure it?

The app will add a subscription widget next to the add to cart button on your specific product pages. When your customers subscribe and the time comes to pay for their next recurring order, the app will send them an automatic email reminder with the checkout link where they can pay for the recurring order.
To start accepting subscriptions, you have to create a subscription rule, where you select products which you want to offer for a subscription and the possible subscription intervals. This is basically all you have to do. But if you find yourself in a need of customizing the widget, we do also have a lot of customization options in App settings.
To create your first subscription rule, go to App settings -> Subscription Rules and click on the Create rule button.

Does the app automatically charge my customers?

The app does not yet have an option to automatically charge your customers. It sends your customers an email reminder with a link to the checkout where the customer then pays for the order.
However, we are planning on adding the automatic billing feature to the app in the future.

When will you implement the auto-charging functionality?

We want to have the Seal Subscriptions app tightly integrated with Shopify. This is why we are waiting for Shopify to release the Checkout App Extension functionality which should allow us to implement the auto-charge functionality within the Shopify Checkout.
Shopify announced it on Shopify Unite 2019 and planned to release it in 2019, but it was later postponed. A bit more info about the feature was released on Shopify Unite 2020 (source). Hopefully it will be released soon.

Can I test a subscription to see the subscription email?

Yes, of course.
We have a test product with a bogus payment gateway set up in our test shop: https://subscription-coffee-shop.myshopify.com/products/coffee-beans. Just place a test order with a 1 day subscription interval and you will receive an email with a link to the checkout tomorrow.
The instructions on how to place a test order are written in the product description ;)

How do I display line item properties in the cart?

It depends on your theme whether the subscription line item properties are displayed in the cart or not.
You can check with your theme developer if there is an option to display them. If not, you can modify your cart template manually. There is a tutorial on how to do this available here: https://community.shopify.com/c/Shopify-Design/Product-pages-Get-customization-information-for-products/m-p/616525#toc-hId-69115219.

Where can I edit the email notification template?

You can edit the email content in App settings -> Translations -> Email.
Everything else can be edited in Shopify Admin -> Settings -> Notifications -> Draft order invoice.

Where can a customer see his subscriptions?

If you customer had an account and was logged in when he made the initial subscription order, then he will be able to view his subscriptions by logging into his account and going to /a/subscriptions/manage URL in your shop.

You will of course have to let your customers know about this URL. The best way to achieve that would be to add it to their account menu.
To do this, go to your Shopify admin -> Online Store -> Themes -> Edit Code of your active theme. Then, you will have to find the Liquid file which contains HTML for displaying info about customer's account. In Debut theme, this file is templates/customers/account.liquid.
In this file, find the line where you want to add the link to the subscriptions page and add this code to it:
<a href="/a/subscriptions/manage/">Subscriptions</a>
You can of course modify this simple link to match your theme.
Here is an example how we added it to our demo store:
And if you don't yet have accounts enabled in your shop, you can read Shopify's tutorial on how to do this here.

And here is the code for the link if you have a multi-language store:
{% if routes.root_url.last == "/" %}
	<a href="{{ routes.root_url }}a/subscriptions/manage/">Subscriptions</a>
{% else %}
	<a href="{{ routes.root_url }}/a/subscriptions/manage/">Subscriptions</a>
{% endif %}

The {{ routes.root_url }} variable will add the locale parameter, but it has to be wrapped in an if statement in order to prevent it from adding a slash when a locale is not present in your shop url.

Can the customer edit his subscription?

Yes, you can turn on specific functionalities, which allow your customers to edit their subscriptions. For now, they can change they email address, edit their shipping and billing info, change the subscription interval, change the quantity of the products in the subscription and of course cancel and reactivate their subscription.

Which payment gateways does your app support?

Our app is deeply integrated with Shopify, therefore it supports all payments gateways which are supported by Shopify. If your customers selects to subscribe to a product, he will go to a normal checkout in your shop and the subscription will get registered in the app.
However, you have to know that our app doesn't yet have an option to automatically charge your customers. It sends your customers an email reminder with a link to the checkout where the customer then pays for the order. We are planning on adding the automatic billing feature to the app in the future.

Will Seal Subscriptions app notify me when I have a new subscription order to fulfill?

When someone pays for the recurring order, this order will automatically appear in your Shopify Orders. You will see it the same way as a regular order.

Is there a report to show who has taken advantage of ordering from the subscription emails?

Seal Subscriptions app doesn't yet offer a reporting functionality, but you can easily find all orders created by Seal Subscriptions app in your Shopify admin. Navigate to orders page, select more filters, click on the sales channel, then check the Seal Subscriptions checkbox.

How can I make sure that subscription emails are being delivered?

All subscription emails are sent through Shopify, so you just have to make sure that you configured your email settings correctly in your Shopify account. Shopify has instructions on how to set up the email configuration here: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email.
The most important thing is to set up the correct email for your shop and the correct SPF records for your domain.

Can I give my customers a subscription discount?

Yes, of course. You can configure the discount in the Subscription Rule configuration. If you scroll to the bottom, you will see a checkbox which allows you to turn on the discount for subscriptions. Click on it and more discount options will appear.
The Seal Subscriptions app allows you to give your customers a discount for recurring orders. However, in the current version of the app, you can't yet give your customers a discount on the initial order (when they subscribe). The current version of the app can only give your customers a discount for the subsequent orders.

Will the customers receive a different email for every product they subscribe to?

Your customers can subscribe to multiple products at the same time and every products can be selected with a different subscription interval. The Seal Subscriptions app will then group products from the same order with the same subscription interval in one subscription. This means that when the email gets sent out, the email will be sent per subscription and will include all products in the subscription.

Can I give customers a different discount based on which subscription interval they choose?

We currently don't have a functionality, which would allow you to achieve this. The discount which you set up in the subscription rule will be applied to all subscriptions from this rule, no matter which interval customers choose.