Frequently asked questions
Where can the customer cancel the subscription?The customer is be able to cancel the subscription via the link he receives in the email reminder. You can view this link if you go to your App settings -> Subscriptions -> click on a subscription -> View in shop. The customer can cancel the subscription and then also reactivate it whenever he pleases to do so.
How does the Seal Subscriptions app work and how do I configure it?The app will add a subscription widget next to the add to cart button on your specific product pages. When your customers subscribe and their next subscription order is ready, the app will send them an automatic email reminder with the checkout link where they can pay for the recurring order.
To start accepting subscriptions, you have to create a subscription rule, where you select products which you want to offer for a subscription and the possible subscription intervals. This is basically all you have to do. But if you find yourself in a need of customizing the widget, we do also have a lot of customization options in App settings.
To create your first subscription rule, go to App settings -> Subscription Rules and click on the Create rule button.
Does the app automatically charge my customers?The app does not yet have an option to automatically charge your customers. It sends your customers an email reminder with a link to the checkout where the customer then pays for the order.
However, we are planning on adding the automatic billing feature to the app in the future.
Can I test a subscription to see the subscription email?Yes, of course.
We have a test product with a bogus payment gateway set up in our test shop: https://subscription-coffee-shop.myshopify.com/products/coffee-beans. Just place a test order with a 1 day subscription interval and you will receive an email with a link to the checkout tomorrow.
The instructions on how to place a test order are written in the product description ;)
How do I display line item properties in the cart?It depends on your theme whether the subscription line item properties are displayed in the cart or not.
You can check with your theme developer if there is an option to display them. If not, you can modify your cart template manually. There is a tutorial on how to do this available here.
Where can a customer see his subscriptions?If you customer had an account and was logged in when he made the initial subscription order, then he will be able to view his subscriptions by logging into his account and going to /a/subscriptions/manage URL in your shop.
You will of course have to let your customers know about this URL. The best way to achieve that would be to add it to their account menu.
To do this, go to your Shopify admin -> Online Store -> Themes -> Edit Code of your active theme. Then, you will have to find the Liquid file which contains HTML for displaying info about customer's account. In Debut theme, this file is templates/customers/account.liquid.
In this file, find the line where you want to add the link to the subscriptions page and add this code to it:
You can of course modify this simple link to match your theme.
Here is an example how we added it to our demo store:
And if you don't yet have accounts enabled in your shop, you can read Shopify's tutorial on how to do this here.
Can the customer edit his subscription?In the current version of the app, the customer can cancel and resume his subscription, but he can't yet edit it.
We are planning on adding this functionality to the app in the future.
Which payment gateways does your app support?Our app is deeply integrated with Shopify, therefore it supports all payments gateways which are supported by Shopify. If your customers selects to subscribe to a product, he will go to a normal checkout in your shop and the subscription will get registered in the app.
However, you have to know that our app doesn't yet have an option to automatically charge your customers. It sends your customers an email reminder with a link to the checkout where the customer then pays for the order. We are planning on adding the automatic billing feature to the app in the future.